Refund Policy

Refund
All of JAMILLIAH'S WISDOM IS TIMELESS SHOP's custom products are printed on demand for each customer's specific order at the time the order is placed. JAMILLIAH'S WISDOM IS TIMELESS SHOP does not offer returns or exchanges since merchandise cannot be restocked and an entirely new product would have to be produced. As a result, replacement of item or refund is only offered to customers who received the wrong item, mislabeled item, misprinted item, damaged item, or defected item.

Each product is displayed with a detailed description of product, pictures of product, and size/size chart of product. This information can be utilized in order to decrease or eliminate buyer's remorse. Customers, please double-check and confirm that you have ordered the correct product, quantity, size, color, and style at checkout before completing your order. Replacement of item or refund is only offered to customers who received the wrong item, mislabeled item, misprinted item, damaged item, or defected item.

Damaged, Mislabeled, or Incorrect Orders
Customers, please inspect your orders upon reception and contact JAMILLIAH'S WISDOM IS TIMELESS SHOP immediately if the item is defective, damaged, or if you receive the wrong item, so we can make it right. Although we do not offer returns or exchanges, if you notice an issue on the product or anything else with the order (wrong item, mislabeled, misprinted, damaged, or defective item), contact our Customer Service at sales@wisdomistimeless.com to discuss your concerns.

Any claim for receiving the wrong item, mislabeled item, misprinted item, damaged item, or defective item must be submitted within one (1) week after the product has been received (within seven [7] consecutive days after delivery date). When you contact us, we may collect certain information from you including your name, billing address, shipping address, payment information (including credit card numbers and/or other forms of payment methods), email address, phone number, order number, and any additional information as needed. Furthermore, customers will be required to provide a detailed description of the problem and quality photos of the item, where we can see the issue.

Replacement of item or refund is only offered to customers who received the wrong item, mislabeled item, misprinted item, damaged item, or defective item. If approved, you will be notified of replacement or refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.